Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS), which you can find under https://ec.europa.eu/consumers/odr find. Consumers have the opportunity to turn to [name, address, website of the arbitration board] to resolve their disputes. We are obliged to take part in dispute resolution proceedings before this point. We will take part in such a process.